On the last Industrialization Day the Head of the State set a clear and precise task to follow-up trends in the world in order to increase competitiveness of Kazakhstan at the global market. 
At present one of the key trends is an overall development and use of digital technology, particularly ICT. First of all ICT is a tool that enables increasing efficiency of any process, labor productivity in enterprises and gives an opportunity to any person to educate oneself and promote own welfare.
If the use of ICT as a tool is divided into strands, the key users will certainly include public sector, real sector of economy and population. 
Currently the global trend in ICT sector has turned toward IT, particularly toward its service. To avoid reduction of ICT effect on the economy, the Ministry works on fundamental change in the current informatization model to be used by the state bodies and quasi-public sector, as well as on the shift to Service informatization model.


The key principle of the Service model is a shift from “capital costs and conduct of ICT by the state” to the “use by the state” (lease) where THE STATE OBTAINS THE RESULT FIRST AND THEN PAYS. ICT sector will increase its own capitalization through attraction of private investments using public-private partnership model. 
Thus, the Service informatization model will produce an economic effect represented by reduction of 30% budget costs for ICT which will be equal, by reference to current costs, to more than 35 bln. KZT saved per year, and time period for automation of state bodies will be reduced from 3 to 1,5 years on average.


Service model is a new approach to solving multiple tasks concerning development, implementation and support of information and communication infrastructure of state bodies of the country. One of the most important criteria of SMI advantage today is minimization of money resources for the development and support of IC infrastructure. The fundamental principle of SMI includes architectural approach, ICT outsourcing and cloud platform.


Architectural approach allows creating a complete picture of the activity of service organization where functional processes and information systems represented by the following results:

  • Description of a mission, goals, objectives and strategic vision of the organization at the top and at the lowest level of abstraction;
  • Description of communication process between internal subdivisions and external principals of the organization used in daily operations;
  • Description of the structure of information systems and functional applications, and reference to key functional tasks and strategic targets of the organization they function in;
  • Description of a general approach to security of information and data circulating among subdivisions of the organization in the course of daily functional activity performance in accordance with the goals and objectives of the organization and the general management policy.

Owing to this approach there is an opportunity for coordinate development of automated systems and their integration to the environment of the functioning organization, and effectiveness of investment into IT systems where clear priorities for financing, scope of the projects and informatization plans for 5 years onwards are defined. 
ICT outsourcing enables handing over a part of own business-processes and/or support functions to a specialized company based on the contract. The main advantage of outsourcing is deallocation of relevant organizational, financial and human resources that can be divided into new strands or where efforts focused on the existing ones that require closer attention. An example of the outsourcing is a support of computer network, information infrastructure operation, information security, etc.
Cloud platform allows providing general and convenient network access requested to configured computing resources that can be promptly provided and released with minimum operational costs. G-cloud is a combination consisting of several different cloud infrastructures that remain unique units but are interrelated via standardized transmission technologies and secure links. 
The main components of SMI Service integrator whose main task includes architectural approach, and IC infrastructure provider rendering quality IC services and ensuring information security of IC service provision process. 
Based on the above-mentioned the following is seen: 

  1. State body received IC services via Provider;
  2. Provider ensures effective and trouble-free operation of IC infrastructure of state body, provides IC services and secure IT market;
  3. Service integrator carries out an analysis of requirements for Service Software of IC service where IC development effectiveness and required financial expenditures will be identified;
  4. Service integrator ensures cooperation with IT market in terms of organization, creation, testing and development of Service Software; 
  5. Provider provides a platform for testing Service Software free of charge which will result in growth of IT market.

Therefore, the shift to SMI will allow:

  • State bodies to optimize costs for IT services and reduce labor costs of the organization for IC infrastructure management and development;
  • Improve quality of requirements of State bodies for the IC infrastructure development thanks to architectural approach of Service integrator;
  • IC service provider to centrally render IC services tothe state bodies based on “e-government”;
  • Ensure a tight control over information security of IC infrastructure

Each of SMI members is fully responsible for its own activity and shall abide by the law of the Republic of Kazakhstan during its performance.


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